We do hope you are delighted with your recent Coal & Ice purchase or gift. However, if you are not entirely satisfied, you can receive a refund within 30 days of receiving your order (or 14 days for sale items). Refunds will be credited by your original method of payment.
- Please email firstname.lastname@example.org notifying us you would like to return your item
- The postage fees for returning your item are non-refundable
- Please handle all items with care. Repack your items securely using the original packaging provided. Your items must be unused, in perfect condition and returned to us in the original packaging
- You will receive email updates as your Return/Exchange is processed.
- We strongly recommend using a recorded delivery service and retaining your proof of postage as we cannot accept liability for parcels lost or damaged in transit.
We reserve the right to refuse an exchange or refund if goods are not returned in a resale-able condition.
- Allow up to seven days for your return/exchange to be processed. This may be delayed during busy periods.
- We are unable to offer an exchange or refund on any items that have been personalised or engraved
unless the product is faulty.
- Refund terms are subject to change under exceptional circumstances and at the discretion of the company.
- This return policy does not affect your statutory rights.
- For more details of our Terms & Conditions please visit: coal-and-ice.com/terms-conditions